privacy policy

1. Installation & Setup

Our professional team provides proper installation and setup (where applicable).

We ensure that every item is placed correctly, aligned, and inspected on-site before handover.

Customers are advised to review product placement and sign the installation note.

2. Inspection & Support

Customers can request a post-delivery inspection within 10 working days if any issue arises.

Our service team will visit or assess photos/videos shared by the customer for review.

We maintain full transparency in inspection reports.

3. Warranty Services

All products carry a limited warranty against manufacturing defects.

Warranty coverage includes structure, joints, and finishing issues reported within the warranty period.

Warranty excludes damage due to mishandling, moisture, or unauthorized repair.

4. Repair & Maintenance

For minor issues, our service team guides customers through simple repair steps.

Major repairs or replacements (if required) are handled professionally at minimal cost or free of charge (if under warranty).

Customers can also schedule paid maintenance after warranty expiry.

5. Customer Care & Feedback

Our customer care team is available to assist via phone, WhatsApp, or email.

We value honest feedback and continuously improve based on customer experiences.

After-service feedback calls or emails are part of our quality process.

6. Service Timelines

Complaint acknowledgment within 24–48 hours.

Initial response or inspection within 10 working days.

Resolution depends on issue type and part availability.